A student or responder didn't receive their welcome email from Wavely?

Sometimes when schools are organizing their onboarding spreadsheets, some of the emails are not entered correctly. If a student or responder informs you that they haven't received a welcome email from Wavely, please follow these instructions to resolve the issue:

• Log into your Wavely Dashboard.

• Find the student or responder.

• Check to see if the email associated with their profile is correct.

• If it is correct, select "Invite" in the last column to re-send their welcome email. It is likely they may have lost it somewhere in their inbox or accidently moved it to trash.

• If it is incorrect, delete the student/responder and re-add them by clicking "Add" in the top right corner and entering the requested information.

• This will then trigger a welcome email to them.

If you notice that all the emails that were onboarded are incorrect:

• Delete all the students or responders

• Update your onboarding sheet with the correct information

• Re-import the spreadsheet with the help of your account representative.