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If you are a level 2 or 3 responder, you can find "Referral Requests" on your profile screen if on a mobile device and in your navigation side-bar if you are online.

Once selected, you can see all current referral requests as well as previous requests.

By selecting each request, you can view the following information:

  • The name of the responder making the referral.

  • The name of the student and their user ID.

  • The name of the responder the user is being referred to.

  • The date and time the referral was made.

  • A description of the reason for the referral.

You may then choose to approve or decline the request. If accepted, the student will then receive access to you and you will have access to them.

It is important to note that level 2 and 3 responders then have the ability to remove or re-add the student at any point.

Similarly to starting a conversation with an assigned student, the same process is used for communicating with fellow responders regardless of what level they are.

From your Discover screen, you are able to view your fellow responders within your network. To communicate with a responder, click on their profile picture from the Discover screen and select "Send Message".

You must have your availability indicator turned on in order to send a message.

If you have already begun a conversation with the responder, you will be opted back into the same conversation.

Another way of communicating with a responder is by going to the "Messages" screen.

Find the conversation thread with the responder, click on it, and you are able to jump right back into the conversation.

You will receive push notifications when a new message is received. Just be sure that you allow push notifications when the pop-up appears during the account setup process for both mobile devices and when using the online version of the app.

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