Wavely Help Center

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If you are logged into your Wavely Dashboard or logged in to your Wavely profile online and your screen continues to load or appears to be unresponsive, it is likely that it is a cache or cookies issue. To resolve this issue, follow these instructions:

  • Begin by refreshing the screen.

  • If the issue is not resolved, go to your web browser's setting. For reference, here's how you can find your web browser settings depending on the web browser you are using: Google Chrome, Fire Fox

  • Select the option to clear cached images and files.

  • Wait 3-5 minutes and log back into your Waves Dashboard.

  • If the issue is still not resolved, select the option to also clear cookies and other site data - this will sign you out of most sites that you are currently logged into.

  • After completing these steps and the issue is still not resolved, please submit a ticket at the following link: www.joinwavely.com/support

If you are trying to see if a student or responder still has to activate their account, please follow these instructions:

  1. Log into your Wavely Dashboard.

  2. Go to "My Students".

  3. Look at the last column titled "Status".

  4. If it says "Active" next to a student, this means the student has successfully activated their profile.

  5. If it says "Invite" next to the student, this means they have not successfully activated their profile.

  6. If you select "Invite" next to the student, you will receive the option to resend an invite to their email inbox.

Sometimes when schools are organizing their onboarding spreadsheets, some of the emails are not entered correctly. If a student or responder informs you that they haven't received a welcome email from Wavely, please follow these instructions to resolve the issue:

  • Log into your Wavely Dashboard.

  • Find the student or responder.

  • Check to see if the email associated with their profile is correct.

  • If it is correct, select "Invite" in the last column to re-send their welcome email. It is likely they may have lost it somewhere in their inbox or accidently moved it to trash.

  • If it is incorrect, delete the student/responder and re-add them by clicking "Add" in the top right corner and entering the requested information.

  • This will then trigger a welcome email to them.

If you notice that all the emails that were onboarded are incorrect:

  • Delete all the students or responders

  • Update your onboarding sheet with the correct information

  • Re-import the spreadsheet with the help of your account representative.